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In 2021, Customer Experiences Are No Longer “One-Size-Fits-All”.You have mobile, web, live chat, socials, product reviews,… How do you make sure you provide the best customer experience? Are you, like most companies, taking a traditional approach to customer experience (CX) in the dust? In this report, we’ll examine why closing the CX expectation gap is mission-critical and demonstrate why the adoption of technology like automated chatbots is the only way to do so successfully at scale. Remember: only 2 in 10 consumers rated their most recent brand interaction as “excellent” (21%)… Leverage yours!

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