How could we have prepared for 2020? It was the question on the minds of many throughout the early months of the pandemic that affected every aspect of daily life. But now, we know the answer: Preparation was impossible. How individuals, leaders, and companies respond to the unprecedented is the true indication of success. and success for many wasn’t about profit margins or the bottom line – not in 2020. This was the year of assessment, of pivoting, and of survival. It was about building connections and supporting each other on a personal level, albeit virtually.