It was the question on the minds of many throughout the early months of the pandemic that affected every aspect of daily life. But now, we know the answer: Preparation was impossible. How individuals, leaders, and companies respond to the unprecedented is the true indication of success. And success for many wasn’t about profit margins or the bottom line – not in 2020. This was the year of assessment, of pivoting, and of survival. It was about building connections and supporting each other on a personal level, albeit virtually.