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This IDC study represents a vendor assessment of service providers offering unified communications as a service (UCaaS) for enterprise using the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected buyer needs for UCaaS solutions. The evaluation is based on a comprehensive and rigorous framework that assesses each vendor relative to one another, and the framework highlights the key factors that are expected to be the most significant for achieving success in the worldwide UCaaS market over the short term and the long term.

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