There’s never been a better time to become a modern, analytics-driven organization. Here’s your chance to discover proven approaches for removing data dysfunction
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As data becomes indispensable to organizations in nearly every industry, those that successfully generate business value from data will outperform their peers. This
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A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media,can support resolving customer issues quickly,
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Few things are more complex—or expensive—than running a contact center. A new study by Forrester Research discovered that moving to Amazon Connect from
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Organizations are hungry to use data to grow and improve performance, but enterprises are struggling with search today. Knowledge is key to business
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Machine learning is quickly becoming a fundamental building block of business operations, providing real impact such as improved processes, increased efficiency, and accelerated
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