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Today, 53% of all orders from distributors to product companies arrive by paper, fax, email, or phone. I once ran a manufacturing company that relied on distributors, and I know that the potential for mistakes, lost orders, and unhappy customers inherent in that statistic is staggering. But pain is fertile ground for innovation. A new report predicts that manual order processes, currently almost $3 trillion of all transactions, are expected to decline nearly 17% in 2020*.

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